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North America

+1 (833) 382 1008

Australia

+1 (800) 431 568

Service

Quote faster. Manage smarter

Blackpurl 2 pulls every repair detail–job details, parts, labor rates, customer approvals–onto one common-sense screen.

Estimates go out in minutes, work starts right away, and real-time progress tracking keeps techs and service advisors in sync as volume grows. The payoff: less downtime, faster repairs, and more profit on every job.

Service management made easy

Why dealers trust Blackpurl 2 for service

One service workspace, zero guesswork

Stop bouncing between paper, whiteboards, and clunky dms screens. The service workspace shows estimates, jobs by status, clocked hours, and required parts in a single workspace–so service managers, advisors, and technicians stay aligned.

Lightning-fast estimates & approvals

Build estimates using pre-loaded labor codes or bundled repair kits, then email or print the quote directly from blackpurl. Customers can review it anywhere, then approve it verbally or in person on a tablet when they arrive–no back-and-forth, no delays. Once approved, the work order updates instantly so repairs can start without missing a beat.

Real-time tech tracking

Clock-in/out timers feed live dashboards that surface efficiency, billable hours, and labor recovery as the day unfolds. Coach under-performing techs before the week slips away.

Integrated vendor price files & parts fiche

Looking for a part or other merchandise you don’t stock? Access up-to-date pricing from all of your vendors–with your own markup included–right when you need it, with zero manual lookups or guesswork.

Search oem parts fiches right inside the work order; prices and supersessions pull in automatically from automated price files.

Tablet-ready in the bay

Technicians snap photos, add notes, and flag upsell opportunities without leaving the unit. All media attach directly to the work order.

Scheduling that fits your shop

Drag-and-drop appointments, capacity limits by tech or bay, and automatic reminders keep your calendar full but never chaotic.

Best-in-class accounting flow

Approved labor and parts post directly to quickbooks online or xero. Transparent and customizable mapping keeps your books clean and your bookkeeper happy. A truly best-in-class integration with the top mainstream accounting options.

Built for a better end-customer experience

  • Click-to-Approve Estimates
    Customers can review estimates remotely and approve them verbally or in person—right on a tablet—without printing or paperwork.
  • Text Updates from Inside Blackpurl
    Send real-time updates with optional built-in two-way text messaging. For a premium business messaging experience, integrate effortlessly with Kenect.
  • Full Unit History Access
    Quickly view a unit’s entire sales and service history–even across multiple owners–for faster diagnostics and higher trust.

Connect your department

Real Dealers. Real Growth Stories

Matt Elam
Dealer | Silver Moon Trailers
Brent Storey
Dealer | Sun City Powersports

FAQ

Is Blackpurl 2 a full DMS or just shop software?

It’s a cloud-native Dealer Management System with dedicated Workspaces for Service, Parts, Sales, and Accounting–so every repair automatically updates inventory and financials and quoting is easy.

Which industries do you support?

Powersports, trailer, RV, equipment, and golf-car.

Can I build flat-rate labor codes and kits?

Yes–load labor guides or create custom codes and bundles, then drop them into any estimate.

How do parts fiche integrations work?

Search diagrams, click to add parts, and Blackpurl pulls price, supersession, and stock info into the work order.

Does the system calculate taxes for labor and parts?

Blackpurl applies state, county, and special-district rates automatically–even in complex regions like Colorado or Louisiana.

Can technicians clock time on mobile devices?

Absolutely. Techs clock in/out, add photos, and complete inspections from any tablet or phone.

How quickly can we go live?

Most dealerships launch in four weeks or less with guided Activation, data import, and role-based training.

Have another question?