Last blog, we shared “How to protect your dealership from the hidden costs of turnover” —a look at simple ways to capture tribal knowledge before it disappears.
This month, Johnathan Aguero, our Senior VP of Revenue at Blackpurl, partnering with NATDA, has pushed that discussion even further.
👉 Read the full NATDA article: “When Employees Walk Out, Keep the Know-How In” written by Johnathan Aguero
Why we’re amplifying it
- Fresh field insight. The piece weaves in real-world perspective from Blackpurl teammates and key industry players.
- Cross-training is a “legacy building.” That mind-set shift matters: when employees feel ownership over passing knowledge forward, turnover stops being a threat and starts looking like succession planning.
- Actionable playbook. From two-minute SOP videos to 48-hour onboarding checklists, Johnathan lays out a framework any dealer can start this week.
If you’re building your own “bus-proof” plan, bookmark the article, share it with your leadership team, and let us know which tactic you’ll try first.
Where a Connected DMS Fits In
Documenting processes is only half the battle; access is the other. A connected DMS like Blackpurl 2 turns every tip, tutorial, and customer note into live data—searchable, shareable, and locked to the unit record. That means:
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New hires ramp in hours, not weeks. Their role-based workspace already knows the workflow.
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All your data is accessible from anywhere. No more “ask John” loopholes.
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Cross-training sticks. When everyone works in the same system, muscle memory spreads naturally.
Ready to See It in Action?
Put Johnathan’s playbook on autopilot with a platform built for knowledge capture. Book a 5-minute Blackpurl 2 walkthrough and watch how centralized SOPs, dynamic permissions, and real-time reporting keep your dealership steady—no matter who turns in their keys.
[Book Your Demo]
Original article published by NATDA Magazine (Issue – July/August 2025). Re-posted here with permission. All credit to NATDA for the full feature.