Documenting processes is only half the battle; access is the other. A connected DMS like Blackpurl 2 turns every tip, tutorial, and customer note into live data—searchable, shareable, and locked to the unit record. That means:
Hi, My name is Sara LaRose. I am a Customer Success Manager here at Blackpurl. I am here to make sure that every customer’s journey with us is as smooth and exciting as much as possible.