Meet Jack: Help in Blackpurl 2 Just Got Smarter

Smarter Blackpurl 2, one step at a time

At Blackpurl, we’ve made a commitment to bring more intelligence into the way you run your dealership. That means smarter tools, faster answers, and less time spent on the work that slows your team down. We’ve been delivering on that this year, and we’re carrying it into next year too.

Jack is part of that commitment. He’s the first face of a support experience we’ve rebuilt and redesigned from the ground up, so getting help in Blackpurl 2 feels as easy as asking the person next to you.

A rebuilt way to get help in Blackpurl 2

Jack is the part you’ll see first, but we rebuilt everything behind him too.

• One home for every conversation. Every chat and email to Blackpurl Support now lives in one place, so nothing slips through the cracks and our team always has the full picture.
• Answers and chat, side by side. Our help articles live in the same home as the support chat, which means fresher answers and faster improvements.
• Your history comes with you. When Jack hands you to our team, they see what’s already been said, so you never have to repeat yourself.
• A team that’s still right here. Our Support team covers North America and Australia and New Zealand during business hours, Monday to Friday. Jack handles the quick stuff, so our people have more time for the questions that need a person.
• Learning made easy. Free weekly group training on Zoom covers Parts & Accessories, Service, and Units, with live Q&A in every session.

Smarter every day

Jack gets better with every conversation. Each chat shows us which answers could be clearer and which articles need a refresh, and our Support team reviews his chats to keep his answers on point.

This is just one part of a bigger push. We’re bringing more intelligence into Blackpurl this year and next, and we can’t wait to show you what’s coming.

Next time you have a question, open the support chat in Blackpurl 2 and say hi to Jack. He’s ready when you are.