Service Department

Guide your team to their best work

Keep your customers coming back for more by giving your service department the tools to start humming.

A well-oiled machine

Your whole team will be where they need to be at exactly the right time. Quickly assign jobs to your technicians and manage your service jobs schedule with drag and drop jobs.

Zero errors

You can track time, productivity and efficiency and proficiency for all of your technicians, on every service job. Add a checklist to Blackpurl that will guide your technician to work through the job type, the same way, every time – from warranty claim, multi-job process involving write-offs, insurance claims and more.

Snap & attach

Take a photo of your customer’s unit and get signature for approval before commencing the work – all on your smartphone or tablet and automatically attaching to your customer’s profile.

Work smarter, not harder

Easily log technician time by creating predefined labor and parts kits set at a fixed or variable price.

Get your service team working to the same rhythm

Learn how Blackpurl can help you to work smarter, not harder.

North America: (833) 382-1008
AU: 1800 431 568
sales@blackpurl.com

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FAQ

What is a dealership management system?

A dealership management system is a system that allows dealerships to manage their sales, inventory, reports, parts, order fulfilment and customer service. However, not all dealership management systems are made equal as the industry is entrenched in outdated technology.

The best dealership management systems are cloud-based and mobile as they allow dealerships owners to run their business from anywhere

With Blackpurl, you will be able to capture and consolidate all aspects of your dealership activity — inventory, sales, service, general merchandise, finance & insurance, warranty, and customer interaction — in a unified view, with pinpoint accuracy, from anywhere and in real-time.

Featuring smart order processing, intelligent inventory control and accounting integration, this system can show a dealer exactly how their business is performing in real-time and how to improve their productivity and their bottom line.

Find our more about a dealership management by industry:

How can a dealership management system help me run my dealership?

A great dealership management system gives you and your team the tools you need to run your business the way you want. It gives you total control and transparency across all departments including;

Sales – process orders and access information from the showroom floor.
Parts – see your inventory in real-time and order parts quickly and easily.
Service – automatically generate service reminders.
Accounts – enjoy real-time costing and seamless integration with Xero and Quickbooks.

A cloud-based dealership management system like Blackpurl also gives you access to your business any time, anywhere and from any mobile device.

Is a dealership management system hard to use?

It used to be, but not any more!

Traditional server-based dealership management systems often require extensive training in their use. But Blackpurl’s new cloud-based platform features simple tools and best practice workflows to help your team become more efficient and productive every time they use it. Blackpurl’s dealership management system is mobile too, so it’s easy to use wherever you are.

With prompts that show what action to take next, even if you’re not a technology expert, you can learn to use this system in hours rather than days!

Blackpurl also provides training videos and documentation to guide you every step of the way and access to 24/7 help and advice if you need it.

Can a dealership management system be used remotely?

It can when it’s in the cloud!

While server-based dealership management systems need a third-party client to communicate between a mobile device and their onsite software, Blackpurl’s dealership management system is entirely cloud-based,

So wherever you are you’re doing business, with the ability to access and manage every aspect of your dealership from any mobile device.

Cloud-based systems can be accessed from any connected device or native app, so you can literally run your dealership from the palm of your hand.

All information across all departments is stored safely in the cloud, meaning you and your team can work seamlessly together, whether you’re at home, in a meeting or on the sales floor with a customer.

How does a dealership management system help my customers?

We all know it’s much more expensive to find new customers than it is to retain existing ones, so it makes sense to provide the best customer service possible.

And that’s why Blackpurl’s cloud-based dealership management system has a strong focus on delivering a great customer experience.

By giving your team the tools to provide your existing client base with timely and attentive service, you can be sure of consistent repeat business and positive word of mouth about your dealership.

From the showroom floor to the parts department, good service creates happy customers and a healthier bottom line.

How does a dealership management system help my financial controllers?

A cloud-based dealership management system makes your financial controller’s life so much easier.

Many proprietary dealership management systems require hours of manual input to stay on top of what’s happening in the dealership.

By upgrading to a dealer management system such as Blackpurl’s cloud-based dealership management system, your finance team will have all the tools to ensure your dealership runs smoothly and on-track.

Blackpurl integrates seamlessly with Xero and Quickbooks, making manual reconciliations a thing of the past and eliminating the need for paper documents.

And it gives your finance department full transparency of customer orders, customer history and the sales process, allowing for accounting practices that are accurate, efficient and compliant.

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