Getting Started with Blackpurl

Activations to Support

Congratulations on choosing Blackpurl! Now it’s time to get your account set up. The key to any successful activation is to follow the plan, participate in training, and ask questions.

Getting Started with Blackpurl
Expectations Agreement Customer Success

Expectations Agreement

We can’t wait to get you setup on Blackpurl. We’ve worked with a number of awesome dealerships like yours and learned that one way to get the most out of our partnership is to align our expectations together as quickly as possible.

We also promise to stick to everything below that we’re asking of you. Don’t worry, it’s not a one way street. 

1. You will choose one team member to be the project leader and manage the full implementation of Blackpurl. 

2. You agree that you will keep the agreed upon activation schedule and attend all meetings. 

3. You agree that your team will attend the Blackpurl Academy for their desired department.

4. You agree that if there are any issues during the implementation the team lead will contact us right away

5. You agree to ask questions, read through the documentation, and respond back to emails within 24 hours

From Sales to Activations and Support

Setting up a new system takes work. Our goal is to get you live within 4 weeks. To achieve this we need you to be fully invested and engaged throughout the activation process.

We've created a different and better activation process than traditional DMS

Blackpurl UI Sales Page

We don't use the words seamless, painless, and effortless to describe activations because we live in the real world

On-Demand Training (60 min videos)

Parts Training

Service Training

Sales Training

Local Support

Customer Support Portal

Text us, call us, or email us. Choose the right support channel to get the assistance you need.

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Expectations Agreement Customer Success