Frequently Asked Questions
What Is Dealership Management System Software
A dealership management system is a system that allows dealerships to manage their sales, inventory, reports, parts, order fulfilment and customer service. However, not all dealership management systems are the same.
There is a new type of dealership management systems that are cloud-based and mobile as they allow dealerships owners to run their business from anywhere.
For example, Blackpurl will allow a dealer to capture and consolidate all aspects of their dealership activity — inventory, sales, service, general merchandise, finance & insurance, warranty, and customer interaction — in a unified view, with pinpoint accuracy, from anywhere and in real-time.
Featuring smart order processing, intelligent inventory control and accounting integration, Blackpurl can show a dealer exactly how their business is performing in real-time and how to improve their productivity and their bottom line.
Find our more about a dealership management by industry:
A modern dealership management system gives you and your team the tools you need to run your business the way you want from any device, anywhere. It gives you total control and transparency across all departments including;
Sales – process orders and access information from the showroom floor.
Parts – see your inventory in real-time and order parts quickly and easily.
Service – automatically generate service reminders.
Accounts – enjoy real-time costing and seamless integration with Xero and Quickbooks.
It used to be, but not any more!
Traditional server-based dealership management systems often require extensive training, but Blackpurl is built on the same technology as your favorite apps. Our platform features simple tools and best practice workflows to help your team become more efficient and productive every time they use it.
With prompts that show what action to take next, even if you’re not a technology expert, you can learn to use this system in hours rather than days. Our training videos and documentation guide you every step of the way and our team is proud to offer 24/7 help and advice if you need it.
It can when it’s in the cloud!
While server-based dealership management systems need a third-party client to communicate between a mobile device and their onsite software, Blackpurl’s dealership management system is entirely cloud-based.
That means wherever you are, you have the ability to access and manage every aspect of your dealership from any mobile device – all you need is data or an internet connection to run your dealership from the palm of your hand (literally).
All information across all departments is stored safely in the cloud, meaning you and your team can work seamlessly together, whether you’re at home, in a meeting, or on the sales floor with a customer.
Blackpurl gives your team the best tools in the industry to provide your existing client base with timely and attentive service, you can be sure of consistent repeat business and positive word of mouth about your dealership.
From the showroom floor to the parts department, good service creates happy customers and a healthier bottom line.
By upgrading to a dealer management platform like Blackpurl, your finance team will have all the tools to ensure your dealership runs smoothly and on-track.
Blackpurl integrates seamlessly with Xero and Quickbooks, making manual reconciliations a thing of the past and eliminating the need for paper documents. Furthermore, Blackpurl gives your finance department full transparency of customer orders, customer history and the sales process, allowing for accounting practices that are accurate, efficient and compliant.
Blackpurl is a dealership management software platform that does everything a traditional DMS does but with different and better processes. For example, you will be able to capture and consolidate all aspects of your dealership activity — inventory, sales, service, general merchandise, finance & insurance, warranty, and customer interaction — in a unified view, with pinpoint accuracy, from anywhere and in real-time. Featuring smart order processing, intelligent inventory control and accounting integration, this system can show a dealer exactly how their business is performing in real-time and how to improve their productivity and their bottom line.
The Difference Between Blackpurl and DMS
Blackpurl is built on Salesforce allowing dealers to forgo hosting servers on-site and gain that extra sense of security by moving their data to the cloud. Dealers also save money as a true cloud platform does not charge any additional fee to access.
Blackpurl is focused on functionality and capabilities – not features. We’ve worked with dealers across the globe to understand their pain points and built a solution that allows users to perform tasks faster while not sacrificing accuracy. From selling a part to scheduling a repair and tracking a technician’s time a user can do it all with as few clicks as possible.
Blackpurl is breaking down data silos and building a platform that easily connects the tech solutions that power a dealership. With strategic partnerships and open APIs, we’re creating best-in-class integrations that are changing the way dealers run their operations.
Today’s world runs off activations (less risky, fewer costs, and proven success). Historically the industry has focused on “Go Lives” and rightfully so. DMSs are difficult to use and require a ton of resources so selecting a Go Live date was a must, fortunately, those aren’t needed anymore.
We’ve built out an extensive activation team to help dealers migrate over from their old dealership management system and get them using the system in days and weeks not months and, in some cases years.
Moving systems is never easy, but with the proper documentation and process, we’ve removed the traditional “pain” associated with switching management solutions. Furthermore, we provide ongoing support and house a vast knowledge base that dealers can use anytime so they can find answers as needed.
Technical Specifications & Platform Integrations
Blackpurl serves a wide variety of independent dealerships in the: Powersports, Motorcycle, RV, Trailer, Golf Carts, Outdoor Power Equipment (OPE), and Livestock Feed & Supply store industries.
There are no additional activation fees to get started with Blackpurl.
Blackpurl is your one-stop-shop for all your dealership’s sales, parts, service, reporting, and scheduling needs. We also offer best-in-class integrations with industry-leading accounting, CRM, and ecommerce solutions.
A technician is someone who is by job role, a technician only. That means they only need access to clock on and off and access the service order.
We will import customers, vendors, customer units, parts and unit inventory and setup BP + Accounting. The data must be provided in the required format template.
If you require past transactions to be uploaded into your new systems please discuss them with your product specialist.
Blackpurl is hosted in the cloud and built on the $150Bn Salesforce.com platform.
Blackpurl is built on Salesforce, giving you best-in-class computing power, security, and reliability.
Yes, Blackpurl is cloud-based, meaning it can run on all of your devices including tablets.
You can use several different types of label makers with Blackpurl. We have found the turbo versions print the fastest.
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DYMO LabelWriter 450
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DYMO LabelWriter 450 Turbo
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DYMO LabelWriter 550
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DYMO LabelWriter 550 Turbo
We deliver a file to a the website provider at an agreed-upon frequency. It can contain the unit Vin, Price, etc…
Yes. We do this with an FTP transfer with inventory data. At this time, photos may not be sent.
Blackpurl is proud to integrate with numerous industry-leading solutions to ensure that your team has the best tools for every job at the palm of their hands (literally). Check out some of our integrations below:
Shopify: We offer a Shopify integration that will sync inventory and open orders in Blackpurl when placed in Shopify. It’s a thorough, best-in-class integration that is truly two ways.
WordPress/WooCommerce: We can send a one-way feed to an FTP server of your choice, and you can create a script to pick up the file and populate the website unit pages from this.
This feed will contain a .CSV file of all inventory and inventory changes from that day/time period.
What To Expect When Upgrading To Blackpurl
Once you’ve decided to upgrade to Blackprul you will be given a detailed outline highlighting the next steps of the process. Then an Activations specialist will reach out to you and review what needs to get done over the four-week period.
On average, it takes dealers 4 weeks to go live with Blackpurl. The process largely depends on your dealership’s size and the amount of data you’re bringing over.
Blackpurl offers an online training academy with detailed videos and a knowledge base containing everything you need to get started.
We offer a detailed Knowledge Base that you and your team can access 24/7. We also offer Live Chat, phone, and email support.
To contact our support team call North America: (833) 382-1008 / AU: 1800 431 568 or email support@blackpurl.com.