Blackpurl in a Service Department
Flexible and effective service management.
Keep your customers coming back for more by giving your service department the tools to provide a great experience. Blackpurl offers everything you need to quote, write up, and track service jobs effectively.
A well-oiled machine
Your whole team will be where they need to be at exactly the right time. Quickly assign jobs to your technicians and manage your service schedule with drag and drop ease of use.
- Easy work order write-up
- Job clocking
- Job scheduling
- Manage job by status
Improve performance
You can track time and standard metrics like productivity and efficiency for all of your technicians, on every service job. Blackpurl assists your service teams and technicians to work through their job list in a natural way and effortlessly supports unique situations–from warranty claims, multiple jobs on one order, insurance claims, internal jobs, and more.
- Track technician profitability
- Manage job by status
- Customer pay, warranty, third party, internal job type
Snap & attach
Take a photo of your customer’s unit and get signature for approval on a tablet before starting the work – automatically attaching to your customer’s profile.
- Capture and attach photos
- Record customer approvals
Work smarter, not harder
Easily write up work orders by creating predefined labor and parts kits set at a fixed or variable price. Also called “canned jobs.”
Get your service team working to the same rhythm
Learn how Blackpurl can help you to work smarter, not harder.
