Service

Guide your team to their best work

Keep your customers coming back for more by giving your service department the tools to start humming.

drag and drop appoiintment into technician's calendars

A well-oiled machine

Your whole team will be where they need to be at exactly the right time. Quickly assign jobs to your technicians and manage your service jobs schedule with drag and drop jobs.

  • Job clocking
  • Job scheduling
  • Manage job by status
  • Record concern, cause or correction

Zero errors

You can track time, productivity and efficiency and proficiency for all of your technicians, on every service job. Add a checklist to Blackpurl that will guide your technician to work through the job type, the same way, every time – from warranty claim, multi-job process involving write-offs, insurance claims and more. 

  • Track technician profitability
  • Manage job by status
  • Customer pay, warranty, third party, internal job type
Technician efficiency, proficiency and productivity table

Snap & attach

Take a photo of your customer’s unit and get signature for approval before commencing the work – all on your smartphone or tablet and automatically attaching to your customer’s profile.

  • Capture and attach photos
  • Record customer approvals

Work smarter, not harder

Easily log technician time by creating predefined labor and parts kits set at a fixed or variable price.

Get your service team working to the same rhythm

Learn how Blackpurl can help you to work smarter, not harder.